Headquarters: Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Director, Revenue & CoGS Accounting.

About the job

In this role, you will be the visionary leader of Twilio’s global revenue and CoGS accounting operations and play a critical role in shaping a global revenue recognition framework that is as agile as it is accurate, ensuring our financial reporting scales seamlessly with our product innovation. You will bridge the gap between complex technical accounting and high-velocity business operations, and partner with GTM, Product, and IT leaders to ensure our commercial strategies are not only ambitious but operationally sound and compliant.

The successful candidate possesses a rare blend of executive presence, technical mastery, and deep operational experience. You are someone who thrives on solving the "puzzle" of non-standard transactions, while simultaneously building the automated, robust systems required for a world-class public company. You aren't just managing a function; you are setting the vision for operational excellence and leading a high-performing team to execute it.

Responsibilities

In this role, you’ll:

• Lead the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.

• Direct the seamless integration of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.

• Define and drive the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.

• Empower your team to deliver sophisticated variance analysis that uncovers the "why" behind fluctuations, delivering a clear narrative of financial performance.

• Drive effective collaboration with Billing, GTM, Product & Pricing, and FP&A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.

• Provide oversight on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.

• Collaborate with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.

• Own the global control framework for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.

• Set the vision for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.

Qualifications

Required:

• Bachelor’s Degree in Accounting or a related field.

• 12+ years of progressive experience in accounting, including 6+ years with a revenue accounting focus, with a significant portion in a large, fast-paced public company environment.

• 8+ years of experience leading and developing high-performing, management-level teams, with a proven ability to build, nurture, and influence an effective team culture.

• Expert-level understanding of ASC 606, deferred revenue accounting, and complex CoGS structures (including gross margin mechanics) in a SaaS or Usage-based environment.

• Deep experience with enterprise-grade ERP systems (e.g., Oracle, SAP) and specialized revenue subledgers (e.g., Zuora Revenue, RMCS).

• Proven ability to influence C-suite and VP-level stakeholders, translating complex accounting transactions into clear strategic narratives.

• Exceptional ability to handle "gray area" exceptions and non-standard transactions with a focus on both compliance and business enablement, as well as a proven ability to cut through the noise to identify the core components of a problem and drive toward a pragmatic, scalable, and optimized outcome.

• Expert knowledge of the SOX framework and a track record of designing and maintaining compliance controls for complex, high-volume data environments.

Desired:

• CPA or equivalent certification.

• Prior experience in a "Big 4" public accounting firm.

• Experience navigating the transition from traditional SaaS to consumption-based/usage-based revenue models.

• Experience in the CPaaS and/or telecommunications industries.

Location

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a reti