Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

KEY RESPONSIBILITIES

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.

• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.

• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.

• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.

• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.

• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.

• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

BASIC QUALIFICATIONS

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.

• Proven success managing a quota in complex, long-cycle enterprise sales.

• Demonstrated experience selling to and influencing C-level executives.

• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.

• Bachelor’s degree or equivalent experience.

PREFERRED QUALIFICATIONS

• Prior enterprise sales expertise leveraging MEDDPICC & Value Selling

• Experience managing high-value accounts 

• Track record of success with multi-product sales and solution-based selling models.

• Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.

• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.

The base salary range for this position is $131,000.00 - $170,500.00  USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
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Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, inc