Job Description

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

Education Qualifications

Key Responsibilities:

• Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients

• Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling

• Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility

• Coordinates the scheduling of services for patients including ancillary and procedure scheduling

• Handles incoming calls, follow-up and referral work queues, ticket scheduling.

• Proficiently and accurately enters data into the permanent electronic health record while talking with patients

• Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

• Other clerical duties as assigned

Required Qualifications

• 1 year of clinical healthcare experience

OR

• 1 year experience as a Patient Scheduler I

OR

• 1 year experience in a contact/call center

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

Job Location: Business Service Center

Shift Rotation: Day/Eve Rotation (United States of America)

Shift Start/End: Days/Days

Hours Per Pay Period: 80

Compensation Range: $20.28 - $29.44 / hour

Union: DC USWA Main & Neighborhoods (DCUMN)

FTE: 1

Weekends: No

Call Obligations: Yes

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