Job Description

• Manage student registrations, enrollments, attendance, customer records, and CRM data with accuracy.

• Coordinate trial classes, schedules, instructor assignments, room bookings, programme registrations, and rescheduling requests.

• Support programme administration, including workshops, performances, competitions, examinations, and other academy events.

• Serve as the primary point of contact for students, parents, and prospective customers, providing timely and professional support across multiple communication channels.

• Prepare reports, customer communications, operational documentation, and maintain accurate administrative records.

• Assist with billing administration, invoicing, payment tracking, and follow-up on outstanding payments.

• Collaborate with internal teams and external partners to support smooth daily operations and deliver an excellent customer experience.

• Support marketing administration, website updates, lead follow-ups, and continuously improve administrative processes and data accuracy.

Requirements

• Bachelor's degree in any discipline.

• Fresh graduates or candidates with up to 1 year of experience in Administration, Customer Success, Customer Service, or related roles are welcome to apply.

• Fluent in spoken and written English (mandatory).

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Strong attention to detail and ability to manage administrative tasks accurately.

• Strong organizational skills with the ability to prioritize tasks and work with a sense of urgency.

• Proficient in Microsoft Office, Google Workspace, and comfortable using CRM systems.

• Able to work independently in a fully remote environment while collaborating effectively with an international team.

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