At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations.

As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers.

Tasks

What will you do?

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.

You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries.

• Communicating with customers and colleagues across different countries.

• Processing and managing customer orders.

• Providing updates on order status, shipments, and deliveries.

• Working closely with Supply Chain, Logistics, Production, and Sales teams.

• Supporting quotation requests and customer enquiries.

• Maintaining accurate customer records and documentation.

Requirements

What are we looking for?

We're looking for enthusiastic and customer-focused individuals who enjoy working with people, solving problems, and learning new skills.

Experience

• Previous customer service, supply chain, or logistics experience is helpful but not essential.

• We welcome early-career professionals, recent graduates, and anyone eager to learn and grow in a professional environment.

Skills & Knowledge

• Comfortable using Microsoft Office applications such as Outlook, Word, and Excel.

• Experience with ERP systems is an advantage but not required – we will provide training.

• Strong communication skills in English and German (written and spoken) are essential.

What will help you succeed?

• A genuine passion for delivering excellent customer service.

• Strong communication and interpersonal skills.

• A positive, proactive attitude and willingness to learn.

• Good organizational skills and attention to detail.

• Ability to collaborate effectively with others while also managing tasks independently.

• Adaptability and a solution-focused mindset.

• A commitment to safety, quality, and doing the right thing.

Benefits

What do we offer?

• Immediate start date

• A fixed-term contract for 6 months, with potential to extend.

• Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices.

• An international, collaborative and dynamic work environment

• QH University that offers continuous training tools for all seniority levels.

• Wellbeing, Colleague Resource Groups & other attractive DEI programs.

• Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.

• Joining a team where supporting each other is part of the culture, in a company where customer success is our own.

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.

Send us your application and FIND YOUR FUTURE!

EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.

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