Headquarters: Remote - US

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Staff Product Designer (Channels UX).

About the job

At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4) to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio's core communication products (including Voice, Email, and SendGrid infrastructure).12

Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys inside Twilio's modern One Console ecosystem. You will own information architecture, naming frameworks, complex API configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while leveraging the scale of a world-class communication platform.12

Responsibilities

• Lead End-to-End Channels UX Strategy: Own the complete user journey and define the strategic user experience vision and long-term design architecture for Twilio’s core communications platforms and primitives.12

• Drive Channel-Agnostic Coherence: Partner with design, product, and engineering leaders across Messaging, Voice, and Email to build unified, channel-agnostic configuration and observability narratives inside One Console.12

• Translate Technical Complexity: Translate abstract telecom abstractions and technical infrastructure primitives (including APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental models.12

• Establish High-Level Strategic Partnerships: Partner vertically and horizontally with Product Directors, Engineering VPs, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.12

• Uphold Craft Excellence & Scale Design Systems: Actively participate in and scale the UX Design Feedback Process. Mentor junior designers, build reusable design frameworks, and drive structural change within a scaling UX organization.12

• Define Observability Standards: Architect the design frameworks for high-density data visualizations, live charts, centralized logs, and real-time diagnostic dashboards that track performance and deliverability metrics.12

Qualifications

Required:

• Work schedule: Full-time, US-based, remote.12

• 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.12

• Expert-Level Systems Thinking: A world-class portfolio demonstrating structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.2

• Executive Cross-Functional Leadership: Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.12

• Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.12

• AI-Powered UX Mindset: Curiosity about AI-powered tools and workflows, using emerging technologies thoughtfully to improve design speed, quality, and overall impact.12

Desired:

• Designed for Developers: Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).12

• Advanced Data Visualization Fluency: Deep expertise in designing high-density monitoring systems, analytical reporting dashboards, or live diagnostics charts.12

• Communications Industry Expertise: Background or familiarity with real-time streaming architectures, telephony systems (SIP, WebRTC), or email delivery infrastructure and transactional communication protocols.12

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Mas