Multilingual Customer Care Specialist (German, French, Italian, Spanish, Polish or Dutch)
10ML | Remote (EU) / Dortmund, Germany
Varebeskrivelse
You are the voice of 10ML for customers in your language. You help people choose and enjoy 10ML perfume decants and samples, answer questions about orders and delivery, and make every customer feel looked after.
Location: Remote within the EU, or Dortmund, Germany · Full-time, permanent · Several openings, one per language
Salary: €48,000–€62,000 gross per year plus an annual performance bonus
About 10ML
10ML is a European perfume retailer headquartered in Dortmund, Germany. Founded in 2025, 10ML sells original designer and niche perfumes as 3ml, 10ml and 30ml perfume decants and samples. 10ML buys from authorized EU distributors and directly from the brands, and decants every perfume itself. 10ML says it has more than 100,000 customers.
Total annual revenue across all sales channels in 2026 is close to €21 million. 10ML's ARR is more than €10 million.
What 10ML offers
- A salary at the top of the market, plus an annual performance bonus
- Remote work anywhere in the EU (unless the role is on-site), or the Dortmund office if you prefer
- 30 days of paid holiday
- €2,000 personal learning budget per year, plus conferences
- A monthly perfume allowance to explore the 10ML catalogue of perfume decants
- Top-spec laptop and the tools you ask for
- Company pension contribution and, in Dortmund, a fully paid Deutschlandticket
- Short decision paths, real ownership and budgets that match the ambition
How to apply
Send your CV and anything that shows your work (portfolio, links, results) to jobs@10ml.com, with the role title in the subject line. English is the working language; German is a plus unless the role says otherwise.
Full role details: https://10ml.com/careers/multilingual-customer-care-specialist
Krav
- Native-level German, French, Italian, Spanish, Polish or Dutch, plus fluent English
- 2+ years in customer service, ideally in e-commerce
- Clear, friendly writing and the patience to get things right
- Comfort with help-desk tools and online shop back offices
- A genuine interest in perfume (training on the 10ML catalogue is provided)
Ansvar
- Answer customer emails and messages in your native language and in English, quickly and warmly
- Help customers find perfumes they will love: notes, longevity, occasions and sizes
- Resolve order, delivery and payment questions with fulfilment and carriers
- Spot common questions and suggest fixes to the help centre, site copy and processes
- Keep customer records accurate in the help desk and the order system
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