Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.

What You'll Do

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Own program-level planning and coordination for enterprise ServiceNow initiatives

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Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle

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Track milestones, risks, and dependencies, proactively surfacing and resolving blockers

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Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams

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Maintain transparent communication with stakeholders, including status updates and progress reporting

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Facilitate cross-functional meetings, workshops, and planning sessions

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Identify opportunities for process improvement across the program

What You Bring

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Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs

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Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)

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Strong stakeholder management and cross-functional coordination skills

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Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale

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Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders

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Comfort operating in a high-visibility, enterprise program environment

Nice to Have

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PMP or other project/program management certification

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Experience with IT service management (ITSM) programs or platforms beyond ServiceNow

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Background in enterprise IT or consumer goods/enterprise technology environments

To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote